Services

We are a technology management company serving small and mid-sized organizations in the Pittsburgh Tri-State Area.

We help our clients become more successful by providing the right combination of technology, technical services and business services through our structured technology management programs.

What we do and how we do it is focused on positively impacting each client’s bottom line.

Our technology management programs are able to provide predictable results for a predictable monthly fee because of our commitment to following the processes we have developed with incredible discipline.

The end results our clients experience include: increased productivity, improved technology effectiveness, reduced risk and lower costs, enabling them to be more competitive and profitable.

IT SUPPORT

Business owners need to focus on leveraging employees and investments, profitability and growth. Not dealing with tedious technology-related distractions.

Our IT Support services allow Pittsburgh small business owners to focus more time on their business, while we manage the technology.

The potential for small and medium-sized businesses to benefit from technology is incredible, but is rarely realized in a meaningful way. This is often the case due to limited IT Support resources such as time, knowledge and experience being spent fighting fires rather than on business driven initiatives.

CLOUD SERVICES

The Cloud has been around for quite some time, but do you really know what it is? Or more importantly, how the Cloud could benefit your business - or put it at risk?

We have the experience and expertise to help you make informed decisions when considering a transition to Cloud-based services.

In many cases, the Cloud offers small and medium-sized organizations a compelling upfront and ongoing cost savings over traditional technologies. But it is not right for every situation, and knowing how to determine if the Cloud is right for your situation is critical.

NETWORKING SERVICES

When you face a unique business event that includes technology related matters, don’t leave making the right decisions to chance.

Our Computer Network Services team has extensive experience in successfully converting what would otherwise be confusing, disruptive, and chaotic process.

Our network services include:

Cost-effective network design

Ongoing network maintenance

Helpdesk services

Server installation and upgrades

Remote Access and VPN services

Mobile solutions

Fax and printer setup and support

Network and phone cabling

Data Backup & Disaster Recovery

As a business owner, the last thing you want is for a natural disaster, theft, or cyber-attack to derail the success of your organization.

We have the experience and expertise to help you make informed decisions when considering a transition to Cloud-based services.

We provide state-of-the-art Data Backup & Disaster Recovery services that protect your vital data with advanced, continuous backup technology. Along with standby server technology, continuous backup gives you the peace of mind needed to focus on what really matters - growing your business.

IT CONSULTING

When you face a unique business event that includes technology related matters, don’t leave making the right decisions to chance.

With our IT BULLPEN® services, you get experienced business and technology consulting, technology systems design, and implementation as well as recommendations for ongoing support.

We have a track record of successfully converting what would otherwise be confusing, disruptive, and chaotic into a painless process. We have business-minded team members who specialize in handling the technology portion of events such as:

Solution/application selection and implementation/integration

Strategic planning, technology budgeting, and consulting

Untangle out-of-control systems

Relocations and new office openings

Spin-offs and start-ups

Integration, monitoring, analysis, and design

IT OUTSOURCING

Your business comes to a grinding halt when something goes wrong with your technology.

Most IT support companies are designed to jump into action only when a problem arises. We believe it makes more sense to put the necessary work in to keep your IT from experiencing problems in the first place.

NETWORK SUPPORT

Scheduled and emergency IT services

When faced with an IT challenge that's beyond the expertise of you or your team, you need the services of an expert.

No matter how complex or technical the task, our experienced team has your back. We "deliver" any time your technology requires attention. You can schedule us in advance, or call us should you have an emergency.

MANAGED IT SERVICES

The perfect combination of technology, IT services, and business services through our structured technology management programs.

We are in a market inundated with Managed IT Services providers that subscribe to the age-old "see a problem, fix a problem" model with basic remote monitoring and occasional IT recommendations (what others may consider proactive and we know to be reactive when compared to what we deliver).

Many small business leaders have never been exposed to what we know is possible in terms of end results when your Managed IT Services are truly proactive vs. reactive.